Our availability commitment
EvyHost SRL guarantees a service level (SLA — Service Level Agreement) for all hosting products offered.
Guaranteed uptime
| Service | Guaranteed uptime | Credit if the SLA is missed |
|---|---|---|
| Shared Hosting | 99.9% | 10% of the affected month's fee |
| VPS Server | 99.95% | 15% of the affected month's fee |
| Dedicated Server | 99.99% | 25% of the affected month's fee |
What the SLA does not cover
- Outages caused by the customer's actions
- DDoS attacks of extraordinary scale
- Planned maintenance (announced 48 hours in advance)
- Force majeure (natural disasters, wars, etc.)
How to request a credit
Open a support ticket within 7 days of the reported incident, with evidence of the downtime. The credit is applied automatically to your account within 5 business days.